To process a refund request for faulty products, please provide supporting documents such as photos or videos that clearly show the fault or issue. For general cancellations, you can visit our Cancel Order page.
Document Review: Our team will review the submitted documents within 2-6 business days.
Refund Processing: If your request is validated, the refund will be processed and should appear on the original form of payment within 5-10 business days.
If you do not have access to the original payment method, we can offer a store credit as an alternative. Please note, refunds can only be issued to the original payment method used during purchase.
For any further assistance, feel free to contact our customer service team.
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