It's important to report any issues with your delivery as soon as possible. If your order is lost, damaged, or stolen during transit, please report it immediately or within 1-2 business days from the date of delivery. To report such issues, please visit our Contact Us page and select the "Damaged, Lost or Stolen During Delivery" option. Make sure to have your order number and the email address used to purchase your order ready. Our customer care team will assist you with the next steps to resolve the issue as quickly as possible.
At BF, we take the quality of our products and services seriously, and we want you to be completely satisfied with your purchase. Therefore, we ask that you please carefully inspect your items upon delivery and do not sign for them in good condition if you notice any damage.
We understand that it can be tempting to accept your delivery, especially if it's something you've been looking forward to receiving. However, signing for the goods means you are accepting them in good condition and confirming that they are fit for delivery.
If you notice any damage, please report it to us immediately. We cannot be held responsible for damage that is not reported within a reasonable timeframe after delivery.
We take pride in our products, and we want you to enjoy them in the best possible condition. So, please take the time to inspect your items carefully and report any issues as soon as possible to ensure that we can resolve them quickly and efficiently.
At BF, we strive to provide you with the best possible service, and we appreciate your cooperation in this matter.
Still need help?
Contact us